CrownGreen Casino Privacy Policy
At CrownGreen Casino, we process personal information to provide account access, payments, verification, customer support, promotions, security controls and responsible gaming features. This Privacy Policy explains what information we may collect, why we use it and how players can manage their data.
By using CrownGreen Casino services, players may provide information directly through registration, verification, payment activity, support requests and account settings.
Information We Collect
We may collect personal information required to create and manage a CrownGreen Casino account. The exact information depends on the service used and the verification stage.
This may include:
- Full name and date of birth
- Residential address and country
- Telephone number
- Account login information
- Payment and transaction details
- Identity verification documents
- Device and browser information
- IP address and technical logs
- Communication with customer support
- Bonus and gameplay activity
We may also record information linked to security checks, fraud prevention and responsible gaming controls where required for account management.
How We Use Personal Information
CrownGreen Casino uses personal data to operate the platform and provide requested services. We process information only for relevant business, security and account management purposes.
Personal information may be used to:
- Register and maintain player accounts
- Verify identity and account ownership
- Process deposits and withdrawals
- Protect accounts from unauthorised access
- Detect suspicious or fraudulent activity
- Provide customer support
- Administer bonuses and promotions
- Improve website and mobile performance
- Support responsible gaming measures
- Meet applicable operational obligations
We may also use account activity to personalise platform features and communicate relevant service information.
Identity Verification and Payment Data
Account verification helps protect CrownGreen Casino accounts and payment transactions. Players may be asked to provide identification or other supporting documents before certain account functions are completed.
Payment information may be processed together with authorised banking or payment service providers. CrownGreen Casino uses only the information required to process transactions, confirm account ownership and review payment activity.
Players should submit documents only through official CrownGreen Casino channels and secure account interfaces.
Cookies and Technical Information
CrownGreen Casino may use cookies and similar technologies to keep users signed in, remember preferences, improve navigation and measure website performance.
Technical data may include device type, browser version, operating system, session information and interaction with website features.
Some cookies are required for core platform functions. Other cookies may support analytics, preferences or marketing features, depending on the user's settings and available consent options.
Data Protection and Security
We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration.
Security measures can include encrypted connections, access controls, account authentication, transaction monitoring and internal data protection procedures.
Players also have an important role in account security. Passwords should remain private, and account credentials should not be shared with other people.
Sharing Personal Information
CrownGreen Casino may share limited personal information with service providers when this is necessary to operate the platform.
These providers may include:
- Payment processors
- Identity verification services
- Fraud prevention providers
- Hosting and technical service companies
- Customer support systems
- Analytics and security providers
Only information required for the relevant service should be shared. Service providers are expected to handle data according to applicable security and confidentiality requirements.
Data Retention
Personal information is retained only for as long as it is reasonably required for account management, transaction records, security checks, dispute handling and other legitimate operational purposes.
Different categories of information may have different retention periods. When data is no longer required, it may be deleted, anonymised or securely restricted according to the applicable retention process.
Player Privacy Rights
Depending on applicable rules and account circumstances, players may be able to request access to personal information held by CrownGreen Casino.
Requests may also cover correction of inaccurate information, restriction of certain processing activities or other privacy-related account questions.
Identity verification may be required before a privacy request is processed. This helps prevent personal information from being disclosed to an unauthorised person.
Marketing Preferences
CrownGreen Casino may send promotional communications where the player has permitted such contact or where account settings allow it.
Players can manage available marketing preferences through their account or supported communication controls. Service-related messages concerning security, transactions or account administration may still be sent when necessary.
Responsible Gaming and Privacy
Information connected to responsible gaming settings may be processed to apply account limits, temporary restrictions or self-exclusion measures requested by the player.
This information is used for account protection and the administration of responsible gaming controls. Access is limited to relevant operational functions and authorised service processes.
Updates to This Privacy Policy
CrownGreen Casino may update this Privacy Policy when platform features, technical processes or data practices change.
The current version should be reviewed periodically, especially after significant changes to account services or payment functionality. Continued use of CrownGreen Casino after an update means the latest published policy applies to future platform activity.